Sr. Customer Care Executive – Ahmedabad
Experience1 - 2 Years
SalaryUp to 2.4 LPA
o Follow-ups of clients who have not visited in last 3 months
o Follow-ups for due payment of client
o Appointment Confirmation Calls
o Birthday/Anniversary calls/SMS
o Able to up-sell and stay on feet throughout the day
o Computer – MS Office Applications
o Maintain Excel sheet for on Going Promotion data capturing
o Client Data Form – Review & Entry
o Taking Feedback
o Sending Facebook Request to clients for that day
o Customer Satisfaction
o Help in creating a right ambience to promote the place
o Billing (Petty cash voucher preparation)
• Highly skilled in maintaining front desk tasks, answering phones, booking appointments and Excellent verbal and written communication skills.
• Comprehensive knowledge of maintaining client records and computerized data.
• Well versed in greeting customers in a friendly and welcoming manner.
• Managing Music in Salon & Spa
• handling cash drawer
• Purchase of stationery & office consumables
• Maintenance & Repair of equipment and building
• Staff discipline and maintaining proper conduct